And Indian Call Centers....
And I'm dealing with an Indian Call center.
Not surprising, most companies now have outsourced their operations to India and other cheaper destinations.
So I'm on hold, but not really, there's the sound of other agents in the background talking to customers and the sound of my agent typing, breathing into the mouthpiece.
And then there's the unmistakable sound of a toilet flushing.
- Details
- Category: Rants
30 Minutes on hold with AMA
30 minutes on hold with the AMA to report a claim. Every minute an automated reminder that I can report my claim online, and directing me to their website, but I originally submitted the claim online and they seem to have no record of it and so I'm just going to hold tight until I speak to a person. When finally (surprise!) they answer the phone I ask the service desk person how long I've been on hold exactly - they have this information in front of them, displayed on their phone, and she tells me she doesn't know, they're very busy, and while it's not her fault it's just another example of how we allow ourselves to be slipped through the cracks by large corporations.
- Details
- Category: Rants
The Tiger Letters
A series of worthwhile memos from Edward "Tiger Mike" Davis to his staff. One below, the rest at the link.
Read More: http://www.lettersofnote.com/2010/08/tiger-oil-memos.html
- Details
- Category: Link of the day
Getting nothing done
A contrast to Wednesday, when I got great things done, created lengthy lists, went out and did them, came home and appended to them, then did those chores as well, today was a day of getting absolutely nothing done.
A few garage sales, found about the neighborhood - a pair of antique brass candlesticks - 1860 or so, $2.00, ironically with the antique dealer's $180.00 price tag still attached, some tie bars for the boys at work, a couple of books, in short nothing worth mentioning (apart from the candlesticks).
A couple of failed attempts at napping (vivid dreams but brief naps), out for dinner (vegetarian, tasty...), scan a book or two, Safeway for some bananas and that's it.
Now - with luck, an hour or two on other people's web stuff (I'm so done with other people's problems, this is the final project I tell myself, but we have to see..). And that's it.
- Details
- Category: Miscellany
Page 843 of 997