And I'm dealing with an Indian Call center.
Not surprising, most companies now have outsourced their operations to India and other cheaper destinations.
So I'm on hold, but not really, there's the sound of other agents in the background talking to customers and the sound of my agent typing, breathing into the mouthpiece.
And then there's the unmistakable sound of a toilet flushing.
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- Category: Rants
30 minutes on hold with the AMA to report a claim. Every minute an automated reminder that I can report my claim online, and directing me to their website, but I originally submitted the claim online and they seem to have no record of it and so I'm just going to hold tight until I speak to a person. When finally (surprise!) they answer the phone I ask the service desk person how long I've been on hold exactly - they have this information in front of them, displayed on their phone, and she tells me she doesn't know, they're very busy, and while it's not her fault it's just another example of how we allow ourselves to be slipped through the cracks by large corporations.
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- Category: Rants
Telus. On the phone for 10 minutes, pressing buttons, listening to the automated system trying to route my call, I haven't time for this, I need to speak to a person. I need to speak to a person, and so when the music comes on yet again and the voicebot comes back with "OK. I Think I understood you say...say 'Yes' if that's correct" I lose it, but the voicebot, she doesn't understand you screaming "I NEED TO SPEAK WITH A FUCKING HUMAN BEING!".
This is Telus Customer Service. We'll do anything to make sure you don't have to speak to us.
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- Category: Rants