30 minutes on hold with the AMA to report a claim. Every minute an automated reminder that I can report my claim online, and directing me to their website, but I originally submitted the claim online and they seem to have no record of it and so I'm just going to hold tight until I speak to a person. When finally (surprise!) they answer the phone I ask the service desk person how long I've been on hold exactly - they have this information in front of them, displayed on their phone, and she tells me she doesn't know, they're very busy, and while it's not her fault it's just another example of how we allow ourselves to be slipped through the cracks by large corporations.