And I'm completely offline. Once again I run through the process reseting my modem, bypassing router, no luck. So I again call Shaw, 1-1-2-2, and quickly am connected to another helpful Analyst. We run through the process of trying to reset modem, several times, nothing brings it back online. I suspect there's an issue with the cable outside, it's snowed, the connection I've always suspected is bad. But I say nothing, last time the installer showed up he pooh-poohed the idea. My signal was just fine, he said.
So after several resets we can't bring the modem back online, the router is now obviously not the problem. She books me a service call for the next day, 9-11:00 AM slot. And I have the unafforded luxury of a computer free day....